By partnering with Morningsong Coffee Roasters, they take pride in roasting high-quality, specialty coffee to order, ensuring you receive the freshest possible product. Our fulfillment process is crafted to balance quality, transparency, and customer satisfaction. Please review our policy below for details on how we handle orders, shipping, and other related matters.

1. Order Processing

• Roasting Schedule: We roast coffee fresh to order on Mondays and Wednesdays. Orders are typically roasted within 1-4 business days of placement, depending on our roasting schedule and order volume.

• Processing Time: Once roasted, orders are packed and prepared for shipment within 1-2 business days. You’ll receive a confirmation email when your order is processed and ready to ship.

• Peak Seasons: During high-demand periods (e.g., holidays), processing times may be slightly extended. We’ll notify you at checkout or via email if delays are expected.

2. Shipping

• Carriers: We partner with USPS & UPS to deliver your coffee. Shipping options and estimated delivery times are provided at checkout.

• Shipping Time: Delivery times vary by location and selected shipping method (e.g., 1-5 business days for standard shipping within the U.S.). Please note that shipping times are estimates and may be affected by carrier delays, weather, or other unforeseen circumstances.

• Freshness Guarantee: To preserve flavor, we recommend consuming your coffee within 4-6 weeks of the roast date, written on each bag. We pack and ship promptly to ensure it arrives at peak freshness.

• International Orders: We currently do not ship orders outside the United States.

3. Order Accuracy

• We strive to get every order right. If you receive an incorrect item (e.g., wrong coffee or size), please contact us within 7 days of delivery at hello@cottage-coffee.com with your order number and a photo of the item received. We’ll make it right by sending the correct product at no additional cost.

4. Damaged or Lost Shipments

• Damaged Items: If your coffee arrives damaged (e.g., torn bags or crushed boxes), please notify us within 7 days of delivery with photos of the damage. We’ll replace the affected items free of charge.

• Lost Shipments: If your order doesn’t arrive within the estimated delivery window, contact us. We’ll work with the carrier to locate it or provide a replacement if it’s confirmed lost.

5. Returns & Refunds

• Satisfaction: Due to the perishable nature of coffee, we do not accept returns unless the product is defective or incorrect. If you’re unhappy with your purchase, reach out within 14 days of delivery—we’ll do our best to address your concerns.

• Refunds: Refunds are issued for defective or incorrect items once we’ve received confirmation (e.g., photos). Funds will be returned to your original payment method within 5-10 business days of approval.

• Non-Refundable: Shipping costs are non-refundable unless the error is on our end (e.g., wrong address entered by us).

6. Subscription Orders

• Frequency: Coffee subscriptions ship on a recurring basis (e.g., weekly, biweekly, etc) as selected at signup.

• Modifications: You can adjust your subscription (e.g., coffee type, quantity, or delivery date) through your account up to 2 days before the next roast date.

• Cancellations: Cancel anytime after your first order—no long-term commitments required. Just let us know before your next billing cycle.

7. Contact Us
Questions about your order? We’re here to help! Reach us at:

• Email: hello@cottage-coffee.com